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Fernwood Fitness Helpdesk
12 Week Challenge
12 Week Challenge
Privacy
What do I do if I forget my password?
Are my credit card details secure?
General
Can I get a refund for the 12 Week Challenge?
How can I access the 12 Week Challenge?
About the Program
Do I have to be a member of Fernwood gyms to join the 12 Week Challenge?
When does the 12 Week Challenge program start and finish?
What can I expect from the 12 Week Challenge?
How long will I have access to the 12 Week Challenge program?
Is the 12 Week Challenge suitable for me?
Will the nutrition and exercise plans suit me?
Joining the Program
Can I purchase a 12 week trial membership for the duration of the challenge?
How do I join the 12 Week Challenge and how much does it cost?
If I decide to purchase a Flexi membership, will it expire at the end of the challenge?
If I purchase Flexi memberships do I have to pay for a Joining Fee?
Food in the program
How have the meal plans been designed?
How many calories are in my meal plans?
Exercise in the program
How many times do I need to exercise per week?
FAQ's
If I have already registered for an online account, do I need to register another one for the 12 week challenge?
How do I get a copy of my tax invoice for the 12 Week Challenge?