12 Week Challenge

Privacy

• What do I do if I forget my password?
• Are my credit card details secure?

General

• How do I become eligible for the major prize?
• What if I’m just an online member, am I still eligible for any of the prizes?
• Can I get a refund for the 12 Week Challenge?
• How can I access the 12 Week Challenge?

About the Program

• Do I have to be a member of Fernwood gyms to join the 12 Week Challenge?
• When does the 12 Week Challenge program start and finish?
• What can I expect from the 12 Week Challenge?
• How long will I have access to the 12 Week Challenge program?

Is the 12 Week Challenge suitable for me?

• Will the nutrition and exercise plans suit me?

Joining the Program

• Can I purchase a 12 week trial membership for the duration of the challenge?
• How do I join the 12 Week Challenge and how much does it cost?
• If I decide to purchase a Flexi membership, will it expire at the end of the challenge?
• If I purchase Flexi memberships do I have to pay for a Joining Fee?

Food in the program

• How have the meal plans been designed?
• How many calories are in my meal plans?

Exercise in the program

• How many times do I need to exercise per week?

FAQ's

• If I have already registered for an online account, do I need to register another one for the 12 week challenge?
• How do I get a copy of my tax invoice for the 12 Week Challenge?