Submit a request

Please provide Club Contact Person and contact number

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please provide the location of the machine/ suit/skirt– club

Please provide HYPOXI machine type (S120, L250, HDC, Vac etc) or accessory type

Is the machine making a noise? Can you describe the sound/noise it is making?

Are the pedals spinning freely without any resistance when someone is peddling? Y/N

Can you hear air coming out of a part of the machine or the suit? Y/N

Is the screen blank? If so did you check the power cord to make sure plugged in before sending email?

How long has the problem been happening for?

Has a Technician been out already to look at this problem before? Y/N

Please provide the best time and day for Technician to come and look at the machine?

Has the machine screen language gone back to German? Y/N

Can you see a tear in the skirt or suit – if so where is the location of the tear?

Please attach any videos or images - the more information we have the better

Add file or drop files here