Please provide Club Contact Person and contact number
Please outline what the current issue is and any steps you have taken to resolve.
Please provide the location of the machine/ suit/skirt– club
Please provide HYPOXI machine type (S120, L250, HDC, Vac etc) or accessory type
Is the machine making a noise? Can you describe the sound/noise it is making?
Are the pedals spinning freely without any resistance when someone is peddling? Y/N
Can you hear air coming out of a part of the machine or the suit? Y/N
Is the screen blank? If so did you check the power cord to make sure plugged in before sending email?
How long has the problem been happening for?
Has a Technician been out already to look at this problem before? Y/N
Please provide the best time and day for Technician to come and look at the machine?
Has the machine screen language gone back to German? Y/N
Can you see a tear in the skirt or suit – if so where is the location of the tear?
Please attach any videos or images - the more information we have the better