Talkbox: How to check if a member received a visit or birthday email voucher

Updated

The purpose of this article is to help find out if a member has received their voucher for visiting 50, 100, 150, 250, 500, 750 or 1000 times. It will help answer questions such as:

Elle is asking why she hasn’t received her visits voucher yet, can you check to see what has happened here?

Elle says her friend received her visits voucher but she hasn’t. Why would this be the case?

To check if a member has received her voucher in Talkbox, please follow these steps. 

  • Go to Talkbox and search for a contact

 

  • Search by email address, name or External ID

  • Under the contact’s profile, check if they are eligible to receive the email communications by checking:
    1. Marketing preferences
    2. Lifetime visits

Looking at the example above, Elle is eligible to have received the 500 visits email as she is opted in for marketing and recently surpassed 500 visits.

  • Next scroll back up and click on the contact’s profile and select ‘Communications’ tab

  1. Under ‘Communications, search: visits to quickly look up to see if she has received the send
  2. If she has received it, you will see it here like this

  • If she hasn’t, there could be a couple reasons why
    1. Email bounced – you will see the email under their communications but it may not have delivered. 
    2. Click on the email and recipients to identify the state of send
    3. If it was undelivered, it is likely that the email bounced

  • Was not eligible – make sure to go back and check if she has met the audience criteria for this email comms
    1. Lifetime total visits = 500 AND Member Status is Active AND Member Status is not any of Staff or Trial AND Member type is not any of Child or Staff
  • If the member claims to have not received it but is eligible, you may pass over a view online link for her to keep. To do this, click on view flyer 

  • This will open a new tab. Copy the URL in the search bar and provide this to the member so they have it on record

 

To check if a member has received her birthday voucher in Talkbox, please follow these steps. 

  • Go to Talkbox and search for birthday

 

  • Find the communications


     
  • Find the date range and look at the recipients if your member has been included.

If there are any further questions, please don’t hesitate to contact the Support Team. 

Related articles