How can we help?

Welcome to the Fernwood Helpdesk!

Our Helpdesk is designed to assist with any queries you may have using our online platforms, including the Fernwood App and MyFernwood, as well as purchasing a membership online, contacting a Fernwood club, signing up for a challenge, and any other services and programs.

Below you'll find our most frequently asked questions. If you are unable to find the answer you're looking for or would like to provide some feedback regarding our online programs we'd love to hear from you! We will endeavour to respond to you as soon as possible. Please note we are available during regular business hours (Monday to Friday, 9am-5pm), and we'll get back to you as soon as we can.

PLEASE NOTE: FOR CLUB SPECIFIC QUESTIONS SUCH AS ‘MEMBERSHIP CANCELLATION’ –
PLEASE CONTACT YOUR CLUB DIRECTLY, AS EACH CLUB HAS THEIR OWN CANCELLATION POLICY.