How can we help?

Welcome to the Fernwood Helpdesk!

Our Helpdesk is designed to assist with any queries you may have whilst using any of our online programs including the 28 Day Breakthru, Summer Sculpt and 12 Week Challenge. We are also here to help you take full advantage of our other products; the Fernwood App, the Member’s Lounge and Fernwood Rewards.

Below you’ll find our most frequently asked questions. If you are unable to find the answer you’re looking for or would like to provide some feedback regarding our online programs we’d love to hear from you! We will endeavour to respond to you as soon as possible. Please note we are available during regular business hours (Monday to Friday, 9am-5pm).

PLEASE NOTE: FOR CLUB SPECIFIC QUESTIONS SUCH AS ‘MEMBERSHIP CANCELLATION’ –
PLEASE CONTACT YOUR CLUB DIRECTLY, AS EACH CLUB HAS THEIR OWN CANCELLATION POLICY.