Fernwood Fitness Helpdesk

How we can help you?

Get answers & support with Exerp, club access, the Fernwood Member app, HYPOXI, and daily operations. Search below, Ask Fernie or submit a request for specific support.

Exerp Questions & How To's

Get step-by-step guides and troubleshooting help for Exerp, from installation and setup to booking, resource management, and daily operations.

Club Access Issues & Troubleshooting

Troubleshoot Gantner & 24/7 PC issues, FOB readers and member access logs to keep your club running smoothly for members and staff.

Product Requests & Updates

Submit requests for creating or updating memberships, clip cards, retail campaigns that require system config by our support team.

Fernwood Member App Issues

Troubleshoot or raise a ticket for Member App issues; help members with bookings account access.

HYPOXI Technical Support

Get help with HYPOXI machine operations & technical support, member programs and campaign queries.

Categories

Exerp Guides & How To's

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